Frequently Asked Questions

Got a Query? Here’s some Frequently Asked Questions and their answers, you can learn how to get started with Class Elf and make your academic life less stressful.

Class Elf tutors can assist with studying, test prep and homework help in more than 40 subjects in Math, English, Science and Social Studies. To view a complete list of the subjects covered by our team of expert tutors please sign in and click on the subjects section under your school header once you’ve signed in.
You need an active Class Elf account to connect to a tutor. If you don’t have an account, click here to get started now. If you already have an account, just sign in and submit a new request and you will be able to start a session as soon as your request has been accepted (usually within 15 minutes) - 24 hours a day, 7 days a week!
24 hours a day, seven days a week, 361 days a year— our service is closed on New Year's Day, Independence Day, Thanksgiving, and Christmas Day.
Yes. You can add tutors to your Favorites list to see when they are available to have another session. If one of your favorite tutors is working with another student, you can get in line or let us find another great tutor to help you. To add a tutor to your Favorites list, just click Yes under "Add this tutor to your Favorite Tutor list" after completing your session. You can see all your favorites by clicking "Manage your Favorites list" on your Account page.
Yes. Just click "View Requests" on your account page to review transcripts of your previous sessions or replay them in real time if there are video components involved.
Send us an email or call us at 866-380-7933 and choose Option 1. We're available over the phone Monday through Friday from 9:00 AM to 8:00 PM Eastern Time.
The Request features a threaded email like conversation interface, the tutor connect feature has an IM like chat interface that is more interactive, both of which can be used by both tutor and student to communicate. You also have the option of communicating via our Voice feature within the session if you’ve signed up for video/audio tutoring.
Yes. You can undo your last action by hitting ctrl+z, or function key+z, or you can close your request thread which automatically results in associated data being erased.
Class Elf's philosophy is to help students understand the concepts behind what they are working on, so that our students can learn how to solve the problem and reach the answer on their own. Class Elf is not an answer-giving service.
Click the "Share Media" button at the top of the Request and select the document you want to share from your computer. We accept the following file types: .DOC, .DOCX, .PDF, .PPT, .TXT, .XLS, .PNG, .JPEG, .JPG, .OTF, .ODT, .RTF, .CSV.
You can use voice over IP (VOIP) or your telephone to speak to your tutor during the session if you’ve signed up for audio/video tutor direct connect. If using VOIP, you must have Adobe Flash installed for your browser and you must give it permission to use your microphone. To start audio, click the "Turn On Audio" button at the top of the chat box and follow the directions for your preferred method of communication.

Ready to get help from an expert tutor? Sign up and submit a request and you can get connected to a PRO tutor in as little as 15 minutes (on average).